Order Cancellation/Modification
Please ensure that your order is accurate before placing it. Any request to cancel or modify an order cannot be made once the order has been validated.
Returns
FINAL SALE items are neither refundable nor exchangeable.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of merchandise are exempt from being returned.
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Items are returned to our warehouse in China.
Please do not send your purchase back to the manufacturer without approval.
To return your product, you must send it to the address that will be provided to you.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
A 10% restocking fee will be deducted from any refund.
Depending on where you live, the time it may take for your returned product to reach us may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
No exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If an unsuccessful delivery attempt was made, reshipping costs will be deducted from the refunded amount depending on the situation.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at info@jaclyndesanges.com
Sale Items (if applicable)
Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.
Exchanges
No exchanges
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.
